Client Care Operator

​​Job reference: #10045

Brand: Laverty Pathology

Location: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)

Work type: Full Time (Permanent)  38 hours per week

Schedule: Positions cover shifts 24 hours a day, seven days per week as required

About us

Laverty Pathology is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

About the role 

We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:

• Communication with medical staff, (both onsite and off-site) with Hospitals, Doctors, Nursing Homes and Government Bodies
• Answering enquiries over the phone, coordinating courier and medical centre collections, pathology results assistance 
• General administration duties 
• Maintain customer confidentiality
• Liaise with laboratory staff 
• Achieving Departmental KPIs
• Ability to understand and ensure compliance with WHS policies and guidelines

About you 

To be considered for this position, you will need to have a great blend of skills, including:

• Sound typing/data entry skills (approximately 50 wpm with 98% accuracy) 
• Previous experience or knowledge of medical terminology is preferred
• Excellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisation 
• A willingness to adhere to departmental and organisational policies and procedures 
• Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes 
• Strong time management, interpersonal and organisational skills and the ability to work under pressure and as part of a team

• Enjoys a fast-paced working environment

• Has a willingness to learn

• High level of attention to detail

• A professional attitude towards confidentially

• Excellent telephone manner 
• Strong customer focus and general office skills
• Basic computer skills

.

Employee benefits and wellbeing

• Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
• An e-learning platform with access to a library of courses and learning paths.
• An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
• Corporate health insurance discounts, banking benefits and novated leasing consultations.

How to apply

Applicants are encouraged to apply online, submitting a current resume and cover letter.

• Please click the 'Apply now' button to complete the pre-screening questions and submit your application.

Right to work, background checks and clearances

You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

Vaccines and immunisation

Laverty Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

Our commitment to diversity and inclusion

Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Thank you in advance for your interest in working with us. For more information, please visit www.healius.com.au or follow us on LinkedIn.